Patient Participation Group Meeting Minutes – 15/08/24
PPG Meeting
Thursday 15th August 2024
Chair – Lorna English
Attendees: John M, Tina L, John S, Alan N, Norman W
Apologies: Lesley W, Marylin Bingham
Start Time: 13:00
End Time :14:43
Minutes from last meeting: Okayed
Guest – Amy Stephenson – project co-ordinator integrated care system (How patient data is used) Joining the dots leaflet was handed out.
We use information from health and care records, that require GP support and local services. They use computers at pull groups together, where care is needed.
This helps to limit resources and making the care most beneficial to the patients and to reduce hospital admissions.
Integrated care board applied for an application to be able to make this possible. The secretary of state finally approved this. This means that we can use patients records to identify groups of patients that are needing different care packages. There are options to opt out, but then this will limit the care that’s received.
Its only your GP or clinical can only seen all your information, the Integrated care system can only see date, it can never be related to individual patients.
They can see how many people have rung 999, attended A&G etc, until recently they have only just been able to collate the information from a GP practice.
They collect data from a lot of different services, they store this information from a secure database. They can then share the collated information back to GP practice to help improve patients care.
Benefits – They identify cohorts and care groups and provides data and graphs to improve individual care groups. So, GP practices can then target these groups to improve patient’s experience.
A video was shown – System Analytics intelligence portal (SAIP)
Your rights of an individual, you have the right to be informed on how your data is being used. You have the right to ask your GP practice on how they are using your data. You can restrict your information and you have the right to object how your data is used. There is a link at the bottom of the leaflet to be able to do this. You have a right to know if there have been any breaches within Nottinghamshire and your GP practice. If you’re wishing to do this, contact your GP practice, and they will give you all the information that you need. An annual review happens to make sure there is still a need to collate this information. They also put a survey out to the public to inform them what is happening. They would appreciate if all the PPG members could fill out this survey. These is also a podcast that you can listen to giving you further information on what the SAIP are doing and giving you further information.
Question? – Census is done every 10 years, is anything taken from this? Answer: This wouldn’t be done at a local level; this is only informing local NHS trusts. I am sure that some information is collated from this, but not in the detail that they gain the information. Nottinghamshire are in a good position to collate date, and then feedback to local services.
Question? 80% of good health was impacted from Environmental health, are you any part of this information. Answer: They do report into the environmental health authorities providing information. There is a lot more intelligence available to help collate the information to help improve good health.
Recruitment updates: Dr Enemino who is a female GP, who started yesterday, first clinic today. She has joined us as a Salaried GP, working Wed, Thur, Friday. Her rota will look the same as the other GPs.
HCA trained in Dressing – Debbie, her clinics are up and running we have seen a difference with not having to cancel Long term conditions.
QOF – Where we have to deliver a target to meet long term conditions.
Telephone systems update: W/C 2nd September, live on the 11th of Sept where Staff have been trained. This should mean easier access to the surgery. At 8:30 we are trying to get everyone in the building to answer the phones, rather than just the reception team. The new system will be cloud based. This shouldn’t have an impact on patients.
Following on from Telephone audits: We are going to start doing the audits in September and have an update in October. Lorna is going to email out the first part of the audit to all members.
ACCURX is where you can submit a clinical/Nonclinical query. This can be an admin/medical query.
Uniform update: Set colours Purple, Pink, Blue, Black and Grey rather than staff having to wear a particular style of uniform that may be uncomfortable for some.
PX Phoneline update: Staffing levels, a lot of other surgeries only open the prescription at a limited time. 1st Sept 10-12 this will be the only time that the telephone line is open. Due to training all receptionist will be trained to put through a repeat prescription on the phone. Moving forward we will ask you to email in or go to the prescription desk. This is a trial to see if this works better for the practice. Feedback questionnaire will be put out in October.
Decorating of the surgery: We are having the decorators in W/C 9th September for 2 weeks. This hasn’t been done for many years, so we are hoping everywhere will look new and fresh. We are looking at whisper Grey. Please bear with us whilst we complete this and it may be that certain areas of the surgery are closed off whilst this is completed.
Routine appointment: We are going to put to the GP partners that we can pre-book appointments, so that we can reduce the call que, this will be a ratio of online or booked at reception. Marketing needs to be clear about this change, to help patients. The rota team have prepared templates, and these will be decided on Wednesday next week at the partners meeting.
Flu: We have asked if any of the PPG members to help on these days :
Dates Sat 28/9 – Childrens
Sat 5/10 – 9-5 – Adults
Saturday 12/10
Saturday 19/10
Clinical pharmacist: Can patients see a clinical pharmacist? The answer is yes. This can be to alter medications or to complete a medication review.
Chair: Andrew isn’t wanting to continue with this. Lesley has offered to chair, she does also have other commitments. Terms and responsibilities are going to be put together to help people to make an informed decision. Christine Ledhall (Tina) is happy to take this on. The last terms were put together in 2004, Lorna is going to put these together ahead of the next meeting.
Long term condition review: Patients still not getting long term conditions, some of the members are getting these. It appears it is working for some patients and not for others which is also a cause for concern. Lorna explained that as part of the LTC project Nic will be looking in to what happens to the patients who are on the list for a particular month (birthday month) but cannot be booked in to a clinic. Lorna and Nic will feedback on this in the next meet.
Infection control: Which is going to take place next Tuesday 20th August. Hannah our lead nurse has been looking at this closely and is on top of this.
Date Of Next Meeting: Thursday 24th October at 13:00