Oakwood Surgery

Surgery Opening Times

The Surgery Reception is normally open from 8.30am to 6.00pm (for urgent matters 8.00am to 6.30pm), Monday to Friday (Wednesday 8.30am - 5.30pm). The Surgery does not open at lunchtime, but we are available for urgent situations which require attention before the Surgery re-opens in the afternoon.

Please note: in order to further improve the quality of care to our patients, the surgery will close one afternoon per month (currently the 4th Wednesday of every month) to participate in educational activities organised by NHS Nottinghamshire County. However, we will continue to provide emergency cover during this time.

Consultations

Doctors are normally seen by appointment. Details of individual doctors' availability can be obtained from reception.

Appointments with the nurses are available from 8.30 through to 7.00pm most days except Wednesday when they are only available until 12 noon.

If you make an appointment but would appreciate a reminder to attend, we can do this by texting you shortly before. See the reception staff to register for this.

Staff Training

The surgery will be closed every fourth Wednesday in each calendar month from 12 noon for staff training.

An EMERGENCY SERVICE will be provided by the out-of-hours service.

If you have an emergency please telephone the surgery and follow the instructions in the recorded message.

Please note: repeat prescriptions and appointment requests cannot be handled by this service. Please wait and contact the surgery when it re-opens. Please help us to help you by only calling the emergency service if you have an URGENT medical problem.

Out Of Hours Cover

A doctor is always available but should only be called out-of-hours for a problem which cannot wait until the next surgery. If you are in doubt, please ring and ask for advice. Telephone 08444 778557; calls are redirected. If for some reason your call does not automatically redirect, please hang up then call 03000 241 112. Outside surgery hours, your call will be handled by an approved deputising service. Alternatively, you may wish to phone NHS Direct if you are not sure if you need to see a doctor. Phone 0845 4647 - your call will be recorded.

Accidents And Emergencies

The nearest hospital casualty department is at Kings Mill Hospital, Sutton Road, Sutton in Ashfield, telephone 01623 622515. Patients who suffer injuries that may require stitches or an x-ray should go to the accident and emergency department, as we do not have these facilities.

Premises And Access For The Disabled

We operate a no smoking policy.

Please switch off all mobile phones.

Some disabled parking spaces are available outside the surgery main entrance.

We have access for disabled people.

Wheelchair height reception counter.

A lift for easy access.

Automatic opening main doors on the ground floor.

A toilet for disabled people.

Health information leaflets and current magazines in the waiting area.*

A room to discuss matters in private.*

Baby changing facilities are in the disabled toilet in the waiting room downstairs.

Breast feeding facilities.*

A hearing loop for hearing aid users.

* Please tell the receptionist if you want to use these facilities.

Please keep your possessions with you when you come to the surgery. We cannot accept responsibility for loss or damage to vehicles, prams etc brought to or left on surgery premises or grounds.

We aim to make sure our premises are warm, welcoming, clean and tidy.

Our premises are checked daily.