Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01623 435555, Monday to Friday from 8.30am to 6pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm (the Surgery does not open at lunchtime 12:45pm – 1:45pm)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- phone us on 01623 435555, Monday to Friday from 8.30am to 6pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
- use our online system SystmOnline (you first need to register with us here)
SystmOnline
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystmOnline
- phone us on 01623 435551, Monday to Friday from 8.30am to 6pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice between 9am and 10:15am
Doctor Appointments
Routine consultations maybe face-to-face or via telephone.
Early morning and late evening face-to-face appointments are available on Tuesday, Wednesday and Thursday mornings. On Friday evening appointments are available up to 8pm.
Extended Access to Appointments
The practice works with other local surgeries to offer weekend appointments. Saturday mornings appointments are available between 8.30am – 12.30pm and this is by rota with other local surgeries. Therefore these appointments may not be at Oakwood Surgery but at another local practice.
Urgent Appointments
For an urgent appointment please call at or telephone the surgery at 8.30am. Urgent problems will be seen as soon as possible on the same day, usually by the Duty Doctor.
Nurse & Health Care Assistant Appointments
Appointments are available from 8.30am through to 7.00pm most days except Wednesday when they are only available until 6:30pm with a Health Care Assistant.
When Telephoning The Surgery
When phoning the surgery you will be greeted by a message: Welcome to Oakwood Surgery. Please note calls are recorded. Listen carefully and please select from one of the following options or you may hold for the operator:
Press 1 For an emergency such as chest pain or collapse
Press 2 To request a home visit, general enquiries or to make an appointment
Press 3 To cancel an appointment
Press 4 For prescriptions queries only, we no longer take requests for scripts by phone
Press 0 at any time to hear these options again
Or hold for the operator.
NB: If dialling the practice from abroad please ring +441623 435555.
*Calls will be charged at the standard local rates from a BT landline. Calls from other providers or mobiles can incur a higher rate; please consult your individual network provider for details.
SMS Text Messages
Reminders and Contact by Text Message.
If you give your mobile number to us, we will ask you to give consent to receive text messages from Oakwood Surgery for appointment reminders and results, information etc. You can cancel the text messaging facility at any time by informing the surgery. Please advise the practice if your mobile number changes.
If you think you might need a reminder for your appointment, why not register for our sms text messages service?
Please help us to help you
Please do NOT attend the Surgery unless you have been requested to by a member of the Surgery staff.
If there is more than one member of the family who needs to be seen then separate appointments must be made. Appointments are administered by the Receptionists according to the Doctors’ instructions. Most of the time we are flexible, but when problems arise, as they do from time to time, please try to be patient. If there are delays we will offer you an explanation.
We will treat everyone on an individual basis, irrespective of their ethnic origin or religious or cultural beliefs, sex or age.
If you are unable to attend for your appointment please cancel it at least 1/2 hour before the appointment is due; by giving the Surgery advance notice of your cancellation the appointment can be offered to another patient.
Appointments can be cancelled 24 hours per day by either calling our dedicated cancellation line number 01623 435551, ringing 01623 435555 and selecting option 3; selecting cancel within your MJog Messenger appointment reminder or by texting back “cancel” to your text message reminder of your appointment.
We have a policy for patients who do not attend their appointments; following letters of warning, it may result in you being removed from the practice.