Oakwood Surgery

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OAKWOOD SURGERY

CHURCH STREET
MANSFIELD WOODHOUSE
NOTTS
NG19 8BL

Tel: 08444 778557
(CLICK HERE to see options)

stethascope


Drs Frith, Butt, Lucassen, Patel,
De Silva, Rahman, Dar, Badrinath & Barg

 

Systmonline

To register for our online services, please complete an application form from Reception or download one by clicking here.

Please bring the completed form, together with photo ID. (e.g. passport/driving licence) to the Surgery. The service is available for patients over 14 years of age.

When you call with these documents, we will be able to provide you with a user name and password, together with a handy guide – Patient Handbook. Copies of the handbook are available from Reception or by clicking here.

Once you have obtained your user name and password, please click on the 'Systmonline' logo above to be redirected to the ‘Systmonline’ homepage.

From the ‘Systmonline’ website you will be able to:

  • View your past and future appointments
  • Book and cancel GP appointments
  • View your current prescriptions
  • Order your repeat prescriptions
  • Complete questionnaires about your health (not yet available)

Appointments are subject to availability – pre-bookable up to 4 weeks ahead: in addition, appointments for the same day, these bookings will be made available from 8.30am (the same time as for patients visiting or telephoning the Surgery).

Where there are no appointments available to reserve on line for the same day of booking, patients may continue to visit or telephone the Surgery, particularly where an urgent appointment is being requested.

Welcome to Oakwood Surgery

This website has been designed to tell you about the practice and the services that we offer.
Please read it carefully. We trust that you will find it helpful and informative.

The Surgery Reception is normally open from 8.30am to 6.00pm (for urgent matters 8.00am to 6.30pm), Monday to Friday (Wednesday 8.30am - 5.30pm). The Surgery does not open at lunchtime, but we are available for urgent situations which require attention before the Surgery re-opens in the afternoon. We will extend this cover to 8.00am and 6.30pm, and throughout our lunchtime closure, but only for cases requiring urgent attention.

Please note: in order to further improve the quality of care to our patients, the Surgery will close one afternoon per month (currently the 4th Wednesday of every month) to participate in educational activities organised by NHS Nottinghamshire County. However, we will continue to provide emergency cover during this time.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.


Practice News and Notices

Information and Comments

Do you have any information or comments that you would like to pass on to the Surgery via this Bulletin page?

If so please inform a member of staff or e-mail to  oakwood.surgery@gp-c84016.nhs.uk 

Important information about our Telephone and Prescription Services

From 21st June our number will change to 01623 43 5555.

We have been hearing from our patients about how difficult they find it to contact the Surgery by telephone as they may be held in the telephone queue for some time. They feel this is not only inconvenient and at times distressing, but our patients find some of the calls to be costly.

Our current telephone system contract is due to end in 2013 and work is continuing to acquire a the new system, for the benefit of both the patients and the Surgery. A key part of the review is a joint initiative between the Surgery and the patients’ representatives (Patient Reference Group) to consider the requirements of the new system.

Although the new telephone system was not going to be available until 2013, we did feel that we needed to take action in the meantime to make it easier (and thus less costly) for patients to contact us. There are 2 ways we did this –

a) increase the number of staff available to answer patients’ calls, and

b) reduce the number of calls to the Surgery by enabling patients to book some appointments and/or order repeat prescriptions on line - please see SystmOnline on our home page..

Therefore, with effect from Monday 3 September 2012, more of our staff were deployed to answer the telephones in the key period between 8.30 am and 10.30 am each day.
Additionally and also from 3 September, we streamlined our prescription service to our patients. We would encourage our patients who have repeat prescriptions to arrange for one of the local pharmacies to order and collect their prescriptions from the Surgery. The medication would then be available to collect from the pharmacy at a time convenient to the patient or delivered to their home, without visiting the Surgery.
Patients with access to the internet will be able to order their prescriptions and book some routine appointments on line and these facilities will be available around the same time. Full details of how to access these online services will be available shortly.
Patients may continue to put their prescription orders into the box in the Surgery, although we regret we have been unable to accept prescription requests by telephone from 3 September 2012.
 
As our prescription staff will be supporting patients, by taking patient telephone calls, we are sure you will appreciate we will be unable to hand out prescriptions or deal with queries until after 10:30 each morning, either at the Prescription desk or at the Reception counter.  
Thank you for your support and understanding.

(7 February 2013)

Pharmacies

Oakwood Pharmacy is not associated with this Surgery in any way at all.

The pharmacy you use is entirely your choice

Text Reminders

Oakwood Surgery offers a text reminder service for appointments - please contact the Surgery to register for the service.

Repeat Prescriptions

Routine repeat prescriptions are available via E-mail at Oakwood.Surgery@gp-c84016.nhs.uk or by using the SystmOnline link on our home page.

Patient Carers

Are you a carer of a person registered with the practice? If so, please notify the surgery by completing the appropriate form available from reception.

General Practice Research Database (GPRD)

This practice is proud to contribute data to the General Practice Research Database (GPRD)

GPRD is the world’s largest and most extensively used database of its kind. It is used internationally for research into disease, drug safety and public health.

Patients’ records from hundreds of practices in the UK are made anonymous so that research users cannot identify the patients or the practices. Added together, these anonymous records provide a vast amount of information for medical research. 
 
Our role
  • We contribute data from this practice to the GPRD and are proud to do our bit towards this valuable database
  • Anonymity of individual patients and clinicians is assured in all cases.

 

 

 

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